Integration · Letter I

Issue Management

The process of capturing, prioritising, and resolving problems that have already occurred on a project.

By Dr. Hassan Khames Eliwa, PhD · Updated 2025-02-14

Definition

Issue Management is the disciplined process of logging events that have already happened and are affecting (or about to affect) project objectives, then assigning ownership, due dates, and resolution actions. Unlike risks — which are uncertain future events — issues are certain and present.

Principles

  • One issue, one owner, one due date.
  • Issues are reviewed in every project status meeting and tracked to closure.
  • Escalation paths and thresholds are agreed in advance.

Best Practices

  • Keep the issue register lean — close stale items, don't accumulate.
  • Distinguish issues from risks and from change requests; they need different workflows.
  • Trend the count and age of open issues — both are early indicators of project health.

Frequently Asked Questions

  • What is the difference between an issue and a risk?
    A risk is a potential future event; an issue is an event that has already occurred. When a risk materialises it becomes an issue.
  • Which calculators on PMMilestone.org apply to Issue Management?
    For Issue Management, the most relevant tools on the flagship platform are the EVM Calculator (integrated cost-schedule performance). They reproduce the formulas referenced in this entry against your own project data.
  • What is a common misconception about Issue Management?
    That integration means a single dashboard. Real integration is one WBS, one cost breakdown structure and one master schedule shared across planning, cost, risk and change — the dashboard is the by-product.
  • Which related encyclopedia entries should I read alongside Issue Management?
    Read Earned Value Management, Critical Path Method and the DCMA 14-point assessment next. The full A–Z is available in the PMMilestone Encyclopedia, and quick one-line definitions live in the PM Glossary on the flagship platform.
  • How does Dr. Hassan Eliwa's research treat Issue Management?
    Dr. Hassan Eliwa's research focuses on owner-side project controls, schedule integrity and forensic delay analysis on capital construction and power programmes. Issue Management is treated through that lens — what a planning or controls engineer is expected to do with it on a live project, not its textbook definition alone. See the full research library at PMMilestone Research Articles.
  • How is Issue Management defined on PMMilestone Research & Insights?
    The process of capturing, prioritising, and resolving problems that have already occurred on a project. For the full treatment, see the definition, principles, applications and related entries above — every encyclopedia entry follows the same research-grade structure.

Related Entries

Further reading on PMMilestone.org

Curated companion resources hosted on the flagship platform,PMMilestone.org.

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